Returns & Refund Policy
RETURNS & REFUND POLICY
By submitting a request through Frontier General Hardware, you agree to the conditions listed below. We made these arrangements to ensure you are fully aware of our discount policies and return procedures.
1. 30-day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
1.2 Return Conditions
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase and there is no restocking fee.
Items with obvious signs of use or any item not in its original condition that is damaged or missing parts for reasons not due to our error will be deemed non-returnable. Furthermore, any returned item more than 30 days after delivery will be considered non-returnable.
1.3 Return Process
To start a return you can submit a return request through your account you have with us or you can contact us at: logistics@frontiergeneralhardware.net or at: +1 (833) 721-3766. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. You can contact us for any return questions via email at: logistics@frontiergeneralhardware.net or call us toll free at: +1 (833) 721-3766
1.4 How can customers return their purchase?
We welcome customers who return your products to return them by mail. We do not allow in-store or kiosk to get returns of the product. Our return address is: 93 Mudminnow Crescent, Ottawa, Ontario, K4A 3W5, Canada.
1.5 How will customers get the return label?
Please contact us so we can send the label via email, you'll just need to download and print the label. For any kind of scenario the return fee will be waived by us.
1.6 In what condition should I return my purchase?
We accept returns for unused products in original condition and packaging.
1.7 Exceptions / non-returnable items
Certain items like perishable goods (such as candles) and custom products (such as special orders or personalised items) cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your item.
1.8. Damages and issues
Please inspect your order once it’s received and contact us immediately if the item is defective or damaged or if you receive the wrong item so we can evaluate the issue and make it right.
2. Exchanges
We only exchange damaged, wrong product, wrong size, or defective products. If you need to exchange an item, please contact us via email at: support@frontiergeneralhardware.net or call us toll free at: +1 (833) 721-3766. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or request a custom order from us.
3. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded within 2 business days to your original payment method. We cannot refund shipping costs. Please remember it can take time for your bank or credit card company to process and post the refund on your bank statement.
3.1 What is the restocking fee?
There is no restocking fee.
3.2 Late or Missing Refunds:
Recheck your bank account if you haven’t received a refund then contact your credit card company or our billing team at: billing@frontiergeneralhardware.net, it may take some time before your refund is officially posted which ultimately depends on your banks processing time. If you’ve done all of this and still have not received your refund, please use Contact Us at the top of the page and email us or call us. We will reply within 24 hours of hearing from you.
4. Appendix
If you have further questions, comments, or concerns please contact our customer service at via email at: support@frontiergeneralhardware.net or call us toll free at: +1 (833) 721-3766
Frontier General Hardware Ltd.
93 Mudminnow Crescent, Ottawa, Ontario, K4A 3W5, Canada
Monday - Friday [9:00 AM-6:00 PM EST]
Saturday - Sunday: Closed
Public Holidays: Closed