Shipping Policy
Shipping Policy
Who We Are
[Frontier General Hardware Ltd.] ("we," "us," or "our") operates the website [https://www.frontiergeneralhardware.net] (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
- Free Shipping: We offer free shipping on all orders.
Shipping Range
- Delivery Area: We currently ship within [Canada & the USA].
- Future Expansion: We are considering expanding our delivery areas to the UK.
Order Processing Time
- Processing Time: Orders are processed within 0-1 business days, Monday to Friday.
- Cut-off Time: Orders placed before 6:00 PM (GMT -05:00) Eastern Standard Time (Toronto) will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Estimated Delivery: Orders arrive to our Logistics Center within 5-7 business days for handling time and once it arrives at our Logistics Center the shipment gets dispatched to its destination which takes an additional 2-4 business days for transit time.
Shipping Process
- Courier Services: We use reliable carriers such as DHL, UPS, and FedEx for all shipments.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
- Returns Policy: For detailed return instructions, please refer to our [Returns & Refund Policy].
Contact Us
If you have further questions, comments, or concerns please contact our customer service at via email at: support@frontiergeneralhardware.net or call us toll free at: +1 (833) 721-3766
Frontier General Hardware Ltd.
93 Mudminnow Crescent, Ottawa, Ontario, K4A 3W5, Canada
Monday - Friday [9:00 AM-6:00 PM EST]
Saturday - Sunday: Closed
Public Holidays: Closed