Shipping Policy
SHIPPING POLICY
Who We Are
[Frontier General Hardware Ltd. ] ("we," "us," or "our") operates the website [https://www.frontiergeneralhardware.net] (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
1. Shipping Costs
Free Shipping: We offer free shipping on all orders.
2. Shipping Range
Delivery Area: We currently ship within [USA & Canada].
3. Order Processing Time
Processing Time: Orders are processed within 0-1 business days, Monday to Friday 9:00 AM to 6:00 PM EST.
4. Cut-off Time
Orders placed before 6:00 PM Eastern Standard Time (Toronto) will be processed the same day; those placed after will be processed the next business day.
5. No Shipping Days
Orders are not processed on weekends or public holidays.
6. Delivery Time
The shipping time begins from the date you place your order. It takes about an estimate of between 10-21 business days in total with regular shipping from the supplier's warehouse to our logistics center, then to your shipping address, this is for all supporting countries. Once we've received it, we can dispatch it with regular or express shipping.
7. Shipping Process
Courier Services: We use reliable carriers such as DHL, UPS and FedEx for all shipments.
Tracking Information: After your order is shipped, you will receive an email with tracking details.
8. Lost or Damaged Items
Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution. Lost Orders: If your order is lost, please reach out to us immediately for assistance.
9. Returns
Returns Policy: For detailed return instructions, please refer to our [Returns & Refund Policy].
10. Appendix
If you have further questions, comments, or concerns please contact our customer service at via email at: support@frontiergeneralhardware.net or call us toll free at: +1 (833) 721-3766
Frontier General Hardware Ltd.
93 Mudminnow Crescent, Ottawa, Ontario, K4A 3W5, Canada
Monday - Friday [9:00 AM-6:00 PM EST]
Saturday - Sunday: Closed
Public Holidays: Closed